ISO9001 Ip Pbx Telephone System Phone Management And Communication Process

Ip pbx phone system

The Ip pbx telephone system is an integrated system based on the ip network. The whole system uses an integrated core sip server, and the terminal uses an ip phone to connect to the entire telephone system through a network switch. The whole system adopts ip network, the communication cost is low, and multimedia functions can be realized. For example, ip pbx software enables call waiting, call forwarding, multi-party conferencing, and call recording.

Ip pbx telephone system ip phone management and communication process.

The ip network is used in the ip pbx telephony scheduling system. Usually used as an attendant console for enterprise internal communication scheduling, the attendant console has multi-party conferences, multi-party video conferences, call forwarding, monitoring, hang up, demolitions and other multimedia functions.

Ip pbx software is a communication server software based on ip pbx server running on window or liunix operating system. Ip pbx software includes system control from switch signaling to user interface, user to user, system to user, etc. Ip pbx software is the web interface user operation center of the application layer of ip pbx system. The hosted ip pbx server is the hardware of ip pbx software. Our self-developed ip pbx software, the underlying code is original, compiling and strong, we can develop ip pbx software according to the scale and applicable scenarios of the enterprise to meet the needs of all users.

The voice navigation function of the Operator workstation with ip pbx software in the Ip pbx telephone system is as follows:

The user plays the welcome message and the prompt tone after dialing the switchboard. The IVR process can be customized as needed and supports multiple layers of IVR. The trigger actions in the IVR include: extension, ring group, conference room, queue, fax, auto attendant, voicemail, and hang up. The call queue means that the incoming call is evenly distributed to each agent in the queue group according to actual needs. When calling to the queue group, the call can be assigned to each available agent in turn, and assigned to each agent at any time. The incoming call can be effectively assigned and managed. Make full use of system resources and improve system processing capabilities.

The call queue function is as follows:

Ability to assign future words to agents or extensions according to strategy. Incoming calls can be queued and timed out after waiting for a timeout. The traffic distribution policy includes all ringing, ringing ringing, minimum ringing, and random ringing. The number of queues can be configured, waiting for the user to listen to the music, waiting for the timeout processing, no answer to the specified extension, playing the prompt tone, hanging directly.

Multi-terminal access: IP phones, soft phones, analog phones, smart phone phones, ordinary mobile phones, etc. A variety of meeting forms: the system supports instant meetings, scheduled meetings, and various forms of meetings. Support for password meetings and passwordless conferences. A variety of methods for establishing a conference: Users can establish a conference through a telephone terminal, or access the conference through a Web self-service system and an intelligent soft terminal.